Application Forms
Before
Applicants completed four separate paper forms by hand, which meant lower completion rates and hours of manual data entry for the team.
After
Applicants complete a single structured online form.
CLIENT RESULTS
Testimonial
Recruitment automation and connected software for Lilies Home Care
What Diane said
5 hrs
10 min
BeforeNow
Weekly recruitment administration at Lilies Home Care
“West Country Automation rebuilt our entire recruitment process. Applicants now apply directly through our website and are screened automatically the moment they submit, with anyone ineligible filtered out instantly. Work that used to take us five hours a week now takes ten minutes. I cannot recommend them enough.”
Diane GledhillFounder & Office ManagerLilies Home Care
Recruitment with less administration
Lilies Home Care exists to look after people, but its slow, paper-based recruitment process was pulling time away from care. Every applicant meant forms to hand out, DBS checks and right-to-work documents to chase down, references to follow up, and driving licences and eligibility to confirm, all done by hand. Too often, that time went into applicants who were never eligible in the first place. And in a sector where staff turnover already runs high, that admin kept repeating itself. We replaced it with a system that now runs on its own, freeing the team to focus on care instead of paperwork.
Missing Information
Before
Staff manually chased missing details and incomplete submissions.
After
The workflow collects, validates and routes information automatically.
Eligibility Checks
Before
Basic checks were carried out by hand with no consistent process.
After
Eligibility checks run automatically and trigger the right next step.
Enquiry Handling
Before
A basic website with no enquiry form, so enquiries arrived with no structured follow-up process in place.
After
A new professional website with automated enquiry management built in from day one.
How we built it
We built two connected systems for Lilies Home Care. The first is a single online application form linked to a complete recruitment workflow. Once someone applies, the system checks whether they meet eligibility requirements and automatically moves them to the right next step, so nobody has to review anything by hand until it genuinely matters.
The second is a new website with built in enquiry handling. Every person who gets in touch is captured, acknowledged and followed up through the same reliable process, so nothing is missed even out of hours.
Every part was built around how Lilies already works, tested before it went live, and handed over with full support, so the team could trust it from day one.
From two platforms to one system
Lilies Home Care now run the operational and clinical sides of the business from one connected system
2platforms replaced
1connected system
60+office, carer and client users
A connected rota and carer application bring scheduling, availability and day-to-day visits into one system built around the team.